Dino平台退换货政策

THE GREAT DINO LIMITED

   

本平台实行7天无使用退货政策，这意味着您在收到商品（由于充值虚拟币为钻石，以下将统称为：钻石）并未消耗的情况下，有7天时间可申请退货。

     如获得退换钻石资格，您的钻石必须与您收到时的状况相同，未进行任何消费或未进行平台内玩法消耗，并且显示在钻石余额中。同时，您还需要提供扣款收据（单号）和平台内收据（单号）。

    

要开始退换钻石，您可以通过APP内客服小恐龙一号（Dino ID: 100000）或官方邮箱dinoapp2021@gmail.com 联系我们。如果您的退换钻石要求被接受，我们将向你报告购买商品金额的退还状态。Dino不接受在未事先要求退换钻石的情况下，进行的强行退换钻石行为。若强行进行退款，造成充值获得的钻石无法退还，将被处以账号封禁处理。

 

损坏和问题

     请在收到钻石时，检查您的订单。如果钻石有缺陷、损坏或数量错误，请立即与我们联系，以便我们评估问题并改正。

退款

     我们会在收到并检查您的退换钻石后通知您，并通知您退款是否获得批准。如果获得批准，您将通过原始付款方式自动获得退款。请记住，您的银行或信用卡公司也可能需要一些时间来处理退款事宜。

    谢谢你对Dino一直以来的爱戴与支持！

Return Policy of Dino

THE GREAT DINO LIMITED

 

 

We have a 7-day return policy, which means you have 7 days after receiving your item(We will called it “dino diamonds” below) to request a return.

To be eligible for a return, your dino diamonds must be in the same condition that you received it, unworn or unused, and shown on diamond balance. You’ll also need the receipt of debit (order id) and Dino order ID.

To start a return, you can contact our official staff in Dino called 小恐龙一号(Dino ID: 100000) or email us: dinoapp2021@gmail.com. If your return is accepted, we’ll send you a return notification. Dino diamonds sent back to us without first requesting a return will not be accepted. If return without first requesting, account will be banned when dino diamonds could not be reclaimed by Dino.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong dino diamonds, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thank you for the support!