Dino平台退換貨政策
THE GREAT DINO LIMITED
本平台實行7天無使用退貨政策,這意味著您在收到商品(由於充值虛擬幣為鑽石,以下將統稱為:鑽石)並未消耗的情況下,有7天時間可申請退貨。
如獲得退換鑽石資格,您的鑽石必須與您收到時的狀況相同,未進行任何消費或未進行平台內玩法消耗,並且顯示在鑽石餘額中。同時,您還需要提供扣款收據(單號)和平台內收據(單號)。
要開始退換鑽石,您可以通過APP內客服小恐龍一號 (Dino ID: 100000) 或官方郵箱 dinoapp2021@gmail.com 聯繫我們。如果您的退換鑽石要求被接受,我們將向你報告購買商品金額的退還狀態。Dino不接受在未事先要求退換鑽石的情況下,進行的強行退換鑽石行為。若強行進行退款,造成充值獲得的鑽石無法退還,將被處以 賬號封禁 處理。
損壞和問題
請在收到鑽石時,檢查您的訂單。如果鑽石有缺陷、損壞或數量錯誤,請立即與我們聯繫,以便我們評估問題並改正。
退款
我們會在收到並檢查您的退換鑽石後通知您,並通知您退款是否獲得批准。如果獲得批准,您將通過原始付款方式自動獲得退款。請記住,您的銀行或信用卡公司也可能需要一些時間來處理退款事宜。
謝謝你對Dino一直以來的愛戴與支持!
Return Policy of Dino
THE GREAT DINO LIMITED
We have a 7-day return policy, which means you have 7 days after receiving your item(We will called it “dino diamonds” below) to request a return.
To be eligible for a return, your dino diamonds must be in the same condition that you received it, unworn or unused, and shown on diamond balance. You’ll also need the receipt of debit (order id) and Dino order ID.
To start a return, you can contact our official staff in Dino called 小恐龙一号(Dino ID: 100000) or email us: dinoapp2021@gmail.com. If your return is accepted, we’ll send you a return notification. Dino diamonds sent back to us without first requesting a return will not be accepted. If return without first requesting, account will be banned when dino diamonds could not be reclaimed by Dino.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong dino diamonds, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Thank you for the support!